Refund policy
We want you to love your Evan & Co piece. If it isn't right, you can send it back.
30-day returns
You have 30 days from the day your order is delivered to return any item that's unused, in its original condition and in its original packaging.
Your legal right to cancel
You can also cancel your order for any reason within 14 days of receiving it. Just let us know by email within that time, then send the item back within 14 days of telling us. We may reduce your refund if the item has been used or handled more than you'd need to check it, as you would in a shop.
How to return
- Email support@evanandco.co.uk with your order number and the item you'd like to return.
- We'll reply with the return address and instructions.
- Pack the item securely and send it back with a tracked service. Keep your proof of postage.
Refunds
Once your return reaches us and has been checked, we'll refund you to your original payment method, normally within 5 working days. Unless an item is faulty, return postage is paid by you.
Exchanges
Want a different colour or size? Return the original item and place a new order.
Faulty or damaged items
By law, everything we sell must be as described, fit for purpose and of satisfactory quality. If something arrives damaged or develops a fault, email us with your order number and a photo. We'll put it right with a repair, replacement or full refund, and cover the return postage.
Cancellation form
You don't have to use this, but if you'd like to, copy it into an email to support@evanandco.co.uk:
To Evan & Co, support@evanandco.co.uk. I hereby give notice that I cancel my contract of sale of the following goods: [item]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date].
This policy doesn't affect your statutory rights.